The aviation sector is divided over FlySafair’s recent demands that the National Consumer Council (NCC) examine all South African carriers for overbooking.
Passenger complaints regarding FlySafair’s overbooking practices prompted the NCC to announce last week that it was investigating the situation.
The airline FlySafair responded by defending the practice, saying it’s standard everywhere, and asking the NCC to expand its probe to include all South African carriers.
Contrarily, CemAir and Airlink have both denied any involvement in overbooking. A significant airline in the nation, CemAir, released a statement on Wednesday denying overbooking and stressing that flights are sold up to the capacity of the aircraft. An unethical business practice, according to CemAir, was FlySafair’s rationale for overbooking.
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We at CemAir want our consumers to know that we have never engaged in overbooking and will never do so. Flight overselling is an unethical activity, according to the airline.
Airlink added its voice to the chorus, saying it too does not overbook flights. Despite what FlySafair states, not all South African airlines engage in this technique, the company confirmed.
Airlink would like to make it clear that they do not participate in overbooking. According to Airlink, FlySafair’s pronouncement does not represent the policies of all South African airlines.
FlySafair’s justification for overbooking was rooted in financial incentives, which CemAir slammed, stressing that ethical norms ought to supersede cost-cutting strategies.
