The National Handling Services (NHSS) at R.G. Mugabe International Airport is once again under scrutiny, with a string of controversies raising serious concerns about corruption, favouritism, and employee exploitation.
According to Crime Watch-NHSS has been making headlines for all the wrong reasons. A few months ago, an explosive expose led to the suspension of top executives, following allegations of misconduct. Those implicated were removed from their positions and have not returned a move that signalled deeper cracks within the organisation’s leadership.
More recently, two NHSS employees were arrested for allegedly aiding the illegal smuggling of Ethiopian nationals from Harare to Eswatini. This shocking revelation has further damaged the company’s already tarnished reputation, raising questions about security breaches at the country’s busiest airport.
Efforts to obtain a response from NHSS management were unsuccessful, as repeated calls to their phones went unanswered.
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While smuggling has sparked outrage, internal grievances about biased hiring and promotions have fuelled further discontent. Employees claim that connections, rather than qualifications or merit, dictate who gets ahead in the company.
A particularly controversial recruitment decision has intensified tensions. Two individuals who resigned in August 2024 to join IOM later lost their jobs due to USAID funding cuts. Despite no longer being part of the NHSS, they were granted special access to interviews on March 27, 2025, for an internal vacancy, a privilege denied to loyal employees who never left the organisation.
Many are now questioning the role of HR Admin Kurai Dhliwayo, who has been accused of handpicking candidates while sidelining long-serving staff. Allegations of corruption and favouritism in the recruitment process are gaining traction, with employees demanding answers.
Beyond recruitment scandals, NHSS workers are also grappling with exploitation and unfair labour practices. Reports indicate that baggage handlers are being forced to perform check-in duties, a role beyond their grade, without receiving salary adjustments or promotions. This practice has left employees feeling undervalued and overworked, further deepening dissatisfaction within the company.
