Mukuru is excited to offer new opportunities for Booth Tellers in Zimbabwe. The primary responsibility of this role is to provide efficient and professional remittance disbursement services.
Job Reporting Structure: The Booth Teller will report directly to the Booth Supervisor.
Key Responsibilities:
- Accurately process remittance transactions.
- Ensure that all documentation provided by customers is valid and legally compliant.
- Identify and report any potential fraudulent documents.
- Manage personal stock and ensure accurate balancing of transactions.
- Provide excellent customer service and support.
- Maintain knowledge of foreign exchange rates and regulations.
- Uphold the company’s brand and reputation.
- Engage in ongoing professional development.
Required Skills:
- Proficiency in computer use.
- Strong telephone communication skills.
- Effective verbal and written communication abilities.
- Organizational and administrative skills.
- Attention to detail and accuracy.
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Qualifications and Experience:
- A minimum of Grade 12 or equivalent (Essential).
- Completion of Mukuru Forex Consultant training course (Essential).
- Must pass required tests and assignments to maintain current competency (Essential).
- Proficiency in relevant local languages (Essential).
- At least 1 year of customer service experience (Essential).
- Experience in cash handling (Desirable).
- Knowledge of foreign currencies and FICA regulations (Desirable).
- Understanding of exchange control regulations (Desirable).
Additional Information:
- If appointed to a remote/work-from-home position, applicants are required to ensure they have reliable internet connectivity and a suitable work environment at home to perform effectively.
How to Apply:
- If you do not receive a response within two weeks, please consider your application unsuccessful.
Note: All appointments will be made in line with the company’s employment equity targets.