Service Advisor
Job Description:
The ideal candidate should possess the following skills:
- Excellent communication skills, both written and verbal.
- Strong interpersonal skills to effectively handle customer inquiries and concerns.
- Critical thinking, organization, time management, and problem-solving abilities to carry out job duties efficiently.
- Proficiency in digital technology, including internet usage and relevant software.
- Capability to explain technical terms to customers in a clear and understandable manner.
- Decision-making skills to meet customer demands and expectations effectively.
- Analytical skills for accurate job costing and invoicing.
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Duties and Responsibilities:
The Service Advisor will be responsible for the following tasks:
- Scheduling vehicle appointments and creating job records.
- Greeting customers and documenting their requirements.
- Generating quotations and invoices for customers.
- Addressing customer inquiries in person, over the phone, and via email.
- Detailing vehicle defects and preparing repair orders.
- Utilizing brand knowledge to offer or explain available parts and service options to customers.
- Fostering positive customer relationships to ensure satisfaction and encourage repeat business.
- Ensuring all service details and associated costs are correctly documented on invoices.
Qualifications and Experience:
- Diploma or Degree in Auto Technology or Mechanical Technology preferred.
- An associate degree in motor mechanics or a related field would be advantageous.
- Prior experience in the automotive industry is essential for this role.
How to Apply:
Interested candidates should submit their application letter and Curriculum Vitae to servicehr2024@gmail.com.