Pay-TV provider MultiChoice, which operates DStv, has apologized to customers following disruptions on its SuperSport Action channel over the weekend.
In a statement issued on Tuesday, the company acknowledged that viewers in various African nations encountered difficulties while watching the Chelsea vs. Newcastle match on Sunday, October 27, 2024. The statement noted:
“MultiChoice Africa is aware that viewers in some African countries experienced problems with the SuperSport Action channel during the Chelsea vs. Newcastle game at 15:50 CAT.”
The disruptions were attributed to technical issues that arose during a recent revamp of the SuperSport channels, affecting specific broadcast feeds.
SuperSport acted promptly to identify and rectify the problem, ensuring that the correct feeds were restored to the SuperSport Action channel.
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“We sincerely apologize to all viewers for any inconvenience this may have caused and assure them that the matter has been successfully resolved.”
On October 9, 2024, MultiChoice rebranded its SuperSport channels on both the DStv and GOtv platforms. The newly launched SuperSport Action channel aims to provide a broader selection of sports content, including UFC matches and more Champions League games.
